Returns & Exchange

Q: Can I get a refund on returns?

A: Refunds on Cash On Delivery (COD) orders will be credited to your UA Gift Card, which can be used for future purchases. Any future purchases will be subject to the same COD/shipping fee procedures, if applicable.

Credit Card returns will be credited back to your credit card. 

Value Added Tax (VAT) on the product purchased will be refunded.

Q: What are the returns exclusions?

A: For hygiene purposes, the following items cannot be returned: wearable technology, swimwear, earplugs, goggles, swimming paddles/fins, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Products that come in sealed packaging cannot be returned.

Q: How do guest users exchange or return their orders?

A: To organise a return or exchange, guest users must submit a request via the ‘Track Your Order’ page within 14 days of receiving the order. Alternatively, you can also contact Customer Care.

Q: What is the time-frame for returning the orders?

A: Returned items must be received within 14 days of receiving the full order. Any returns received after the mentioned period will not be processed and the goods will be returned to you, and the shipping cost will be charged to you.

Q: Can I return or exchange items multiple times? 

A:Return or exchange of items is only permissible once. 

Q: How should the orders be returned?

A: All items must be returned in one package.

All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then you will have to pay for the shipping charges for the return. You will not be allowed to choose the means of shipping the products, it will be returned through the shipping company/companies we work with only.

Q: What if the received item is faulty?

A: All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please login to your registered account. Go to your ‘My Account’ and to ‘Returns & Exchange’ and follow the steps within 48 hours of receiving. For guest users, submit a request via the ‘Track Your Order’ page. For questions, contact our Customer Care.  

Q: Will my refund be declined in any circumstances?

A: Please note that Athlocity reserves the right to refuse refunds or exchange on items that are considered to be unfit for resale.

Returns made after the 14-day timeframe will not be processed and sent back to you and the shipping cost will be charged to you.

Q: What if I am unable to login in to my account?

A: Please ensure you enter the right email address and password you used to create your account. If you cannot remember your password, click on the ‘Forgot Your Password’ link on the account Sign-in and follow the steps. Alternatively, you can also contact our Customer Care team if you are still unable to access your account.